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Order by Saturday 5pm for Next Wednesday / Thursday Delivery!

Terms & Conditions

 

Product Satisfaction and Returns Policy Your goods are non-refundable except in special circumstances where you are dissatisfied with our product or service in line with the Fair-Trade Practices Act. If you are dissatisfied with your produce, contact Feel Good Food Boxes by email within 24 hours of receipt of your produce so we can discuss an appropriate resolution with you. Due to the logistical difficulties of returning fresh produce, we prefer to offer replacement or seek an alternative solution where possible. 


Limitation of Liability Feel Good Food Boxes maximum liability to you for products purchased from our website shall be limited to the cost of the purchase price you have paid for the products. Feel Good Food Boxes will not be liable for any property damage, personal injury, loss of use, interruptions of business, loss of profits, or other consequential, indirect, incidental, punitive or special damages, however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or otherwise except which it is unlawful to exclude. 


Cancellation Policy Feel Good Food Boxes encourages forward subscriptions in the form of store credit to ensure lower – medium income boxes are not affected by cancellations. You may pause or cancel your subscription at anytime and we ask if you could please notify us by phone or in writing within 7 days of the next delivery date if you would like to cancel your subscription.  There are no lock in contracts.


Payments Payment is due prior to delivery and is automatically debited via subscription. It is the customer’s responsibility to have sufficient funds available in your account, failing which; A failed payment fee of $3.00 for each unsuccessful debit will be payable. This fee is in addition to any fees charged by your own financial institution for any unsuccessful debits. 


Delivery: Delivery for Sunshine Coast are Free for all orders over $100 otherwise $10,  Brisbane $14.95, Gympie, Moreton Bay, Redland, Logan, Gold Coast, Scenic Rim, Ipswich, Lockyer Valley, Somerset: Flat Delivery rate of $19.95. It is the responsibility of the purchaser to pay all delivery, handling charges & taxes as laid out below in these terms and conditions. Feel Good Food boxes cannot be held responsible for any unforeseen damage or theft to your order when left in a designated area specified by you. We recommend that your delivery is brought inside and stored away correctly ASAP. 


Feel Good Food Boxes provides refrigerated items, which at the time of delivery will be at a temperature in accordance with Food Health & Safety standards. If you are not home at the time of delivery it is highly recommended that customers leave out an esky or cooler bag. Upon delivery, if the customer is not home, the refrigerated items will be left out with the rest of the customer’s order at the customers own Risk. 


Privacy Policy and Data Protection Feel Good Food Boxes respects the confidentiality of our subscribers. Appropriate measures have been taken to ensure that your personal information is respected and kept confidential always. Any personal information collected from you is used solely for Feel Good Food Boxes services and is never shared with mailing lists, advertisers or other third parties. No credit card numbers are stored in our system and our e-commerce system uses Secure Sockets Layer technology (SSL) to ensure your shopping experience is safe, sound and secure always.  


Copyright The Feel Good Food Boxes name and website (feelgoodboxes.com.au and feelgoodboxes.com), including its sub-domains, copyright material, trademarks and registered trademarks, is the property of Feel Good Food Boxes Pty Ltd. This property may only be used for the purposes of browsing the Feel Good Food Boxes website and acquiring produce through Feel Good Food Boxes.  


Disclaimer Feel Good Food Boxes reserves the right to change our website, policies and conditions at any time. While we endeavour to keep the information on this site accurate and up to date, we will not be liable for any economic loss, inconvenience or damages arising from the use of this site. This website contains links to other sites to provide useful, topical information to our subscribers. Feel Good Food Boxes is not responsible for the content, accuracy or privacy policies of these external sites. The provision of a link to an external website does not constitute an endorsement or approval of that website or any of the products or services on that website. By using this website service, you agree to these terms and conditions of website use.